Benefits for Kytary.co.uk customers

A huge inventory

There are as many musical styles and predilections as there are musicians. Our huge inventory is an assurance that we can continue to meet the demands of even the most exacting performer and also guarantees the widest possible selection of musical instruments for all of our musicians across all musical styles and genres. Our central warehouse and showroom in Prague district and our stores in Prague and Brno feature thousands of musical instruments, gear, accessories, and all types of sound and lighting systems valued at tens of millions of crowns. We have something for absolutely everyone.

A team of experts on our hotline

If you ever need advice on choosing a musical instrument, amplifier, or want to talk about options for guitar effects, keyboards, or anything else, don’t hesitate to call our hotline at 02 8089 1481. There is a team of twelve experts here that truly understand our entire range of product.

You will be happy to know that the majority of our team are also active musicians. For this reason, you would be hard pressed to find a more determined team on that understands the needs of their customers as much as we do.

We are here for you every weekday 9 a.m.– 8 p.m. And if wish to choose your instrument at outside of opening hours, that’s fine too. You can reach us on Saturdays 10 a.m.–5 p.m.

Store locations and a central pickup point

Do you prefer a more personal approach over shopping on-line? In that case, we will be happy to see you in person. You can visit us at two locations in Prague and one in Brno. Our expertly-trained staff will take great care of you in our almost 1,000 m2 of floorspace. Here too, the majority of our personnel are musicians, so can be consulted with confidence when selecting an instrument.

The enormous selection of instruments at each store will guarantee that you will always find what you’re looking for. Additionally, we know that the majority of musical instruments won’t divulge their true characteristics unless they’re played at higher “concert” volumes. For this reason, our stores in Prague and Brno feature sound-proof rooms where you can try out any instrument with any amplifier without feeling like you’re disturbing the peace.

Customer bonus

Our customers earn a bonus for every order. The bonus scheme rewards customers for each purchase made bonuses are redeemed on future purchases. Every item is assigned a specific number of bonus points that the customer earns upon its purchase, regardless of whether they buy on-line or in-person at one of our stores. The customer can then take advantage of their earned bonuses for a future order and pay for up to 50% of the value of their order using this bonus. More information on customer bonuses can be found here.

Fast payments, same-day shipping, and free shipping

For maximum convenience, payment can be made online by card. You can also use the GoPay payment gateway or pay directly from your on-line banking.  More about our payment options.

Thanks to our sophisticated logistics processes, we offer fast and precise shipping across the European Union. All orders of in-stock items received by 4:30 p.m. on business days are shipped on the same day. You can even track your shipment on-line.

And free shipping across the UK is available for orders over Ł 99.

We know well what it feels like to look forward to the arrival of a new instrument, and we understand that it’s hard to be patient. More about shipment options.

A 3-year warranty and a 30-day refund policy

Our aim is your maximum satisfaction and to offer you something more. This is why we decided to extend our warranty at our own expense. With us, you can rest easy with the assurance of an extended 3-year warranty.

Sometimes, despite spending hours agonizing over your decision, you may discover that your instrument does not meet your expectations. Music definitely requires perfect harmony between musician and instrument. And because we want you to be absolutely satisfied with your instrument from us, we have extended the return period to 30 days (for orders created in our e-shop).

Specialised service

Those who truly understand their own product range are those who can also perform professional repairs.nts, amplifiers, as well as sound equipment. A huge advantage of this service centre is the fact that even musicians who did not buy their instrument with us can take advantage of its services. More about our service centre.

We’re here for you and your music.

Please wait